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Water leak 4th report

Reported via desktop in the Flooding of a road or pavement category anonymously at 14:29, Fri 16 October 2020

Sent to Bath and North East Somerset Council less than a minute later. Council ref: 2344038.

The last report was closed, however the response makes no sense. Here is why:

Report #1 - report/ 2164031 The contractor lied. No work was carried out. Photo evidence in posts to prove no work was carried out to pavement.

Report #2 - report/ 2301318

"We've looked into this report but weren't able to find the issue when we visited the area"

So that states that they were unable to find the location does it not?

Report #3 - report/ 2343709

"We've looked into this report and decided not to take any action for now"

So to clarify, the original contractor who visited, said they carried out work and blatantly did not. The second report was closed as it could not be found and the 3rd report was closed as no action was needed.

In this entire time since "19 June 2020" has the actual water coming out of the pavement been fixed?

Answer: No.

How can the previous report be closed when clearly no one has visited or even evaluated the original report?

Happy to add another photo when I walk past this again today for you?

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  • Thank you for this report. We will review the details and carry out an inspection of the site if required.

    4 out of 5 Road or Pavement Flooding reports are updated within 7 working days once we decide what action to take. To find out what we do and why it might take longer, please visit fmsroads09

    If you have more information about the issue you can add an update to this report.

    State changed to: In progress

    Posted by Systems Team at 14:29, Fri 16 October 2020

  • Taken this afternoon

    Posted anonymously at 15:51, Fri 16 October 2020

  • We've looked into this report and passed the details on to our contractor. They will plan and carry out any work needed. 4 out of 5 issues are updated within 23 working days.

    To find out what we do and why it might take longer, please visit fmsroads10

    We'll update this report when the contractor has completed their work.

    State changed to: Action scheduled

    Posted by Systems Team at 15:14, Mon 19 October 2020

  • Our contractor has now completed their work. If this issue reoccurs please log a new report.

    Thank you for using Fix My Street. Reporting issues like this online can help us deal with them more efficiently.

    To find out more about what we do, please visit fmsroads04

    State changed to: Fixed

    Posted by Systems Team at 12:25, Mon 30 November 2020

This report is now closed to updates. You can make a new report in the same location.