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Lights not working along New Road, Bathford

Reported via desktop in the Street light fault category anonymously at 10:17, Monday 10 May 2021

Sent to Bath and North East Somerset Council less than a minute later. Council ref: 2716105.

Moderated by Bath and North East Somerset Council at 16:14, Wednesday 30 June 2021

The light at the bottom of New Road was replaced on 19 April but the new one did not work that night. Workmen have visited on more than one occasion but that one and all the lights along New Road are still not working. I have reported this several times.

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  • We've looked into this report and are investigating the issue. We will update this report with more information shortly.

    State changed to: Investigating

    Posted by Bath and North East Somerset Council at 11:16, Monday 10 May 2021

  • Further to our previous attendance on site, we suspect there is an underground cable fault affecting the lights in New Road and an order has been raised for investigation and repair. We apologise for any inconvenience caused by the lack of lighting and our contractors will attend again as soon as they are able

    We shall add more information here when known.

    Posted by Bath and North East Somerset Council at 12:14, Monday 10 May 2021

  • It's now a month since the problem began with the replacement of the light at the corner of New Road and Ashley Road. I have reported it on 4 previous occasions Refs 2683495, 2688722, 2693394 and 2716105.

    Posted anonymously at 10:31, Monday 17 May 2021

  • We are waiting further information from our contractors about when they will be attending to this cable repair. We are sorry for the delay and will add further information here when known. Thank you for your patience in this matter.

    Posted by Bath and North East Somerset Council at 12:49, Wednesday 19 May 2021

  • Our contractors will be on site on Friday 4th June to carry out the required repair works. We trust the lights will be working as normal after they have attended.

    State changed to: Action scheduled

    Posted by Bath and North East Somerset Council at 14:07, Tuesday 1 June 2021

  • In order to overcome the issues with the lighting in New Road we can confirm that instead of carrying out repairs to the existing old underground cables, we shall be carrying out more involved work to upgrade our lighting equipment. New columns will be installed and new power supplies provided. While this work may take slightly longer this will ultimately ensure the lighting is more reliable in the future. We are liaising with the Parish council about this work and it will be carried out as soon as possible. We can add more information here when available.

    State changed to: In progress

    Posted by Bath and North East Somerset Council at 16:42, Wednesday 30 June 2021

  • We understand the work to install the new lighting along New Road has been completed this week. We trust the new lighting will be working as normal but if there are any issues then please let us know.

    This report is now closed. Thank you for using Fix My Street.

    State changed to: Fixed

    Posted by Bath and North East Somerset Council at 15:36, Friday 20 August 2021

This report is now closed to updates. You can make a new report in the same location.