You can move around with your keyboard
Drop pin on the map to start a new report
Press space again to adjust the location
Back to all reports

Dangerous new kerb

Reported via desktop in the Dangerous road surface (including ice, mud, spillage or debris) category anonymously at 09:55, Thu 17 March 2022

Sent to Bath and North East Somerset Council less than a minute later. Council ref: 3395064.

Sitting in coffee one, I witnessed 14 people in 15 mins not see the new kerb layout opposite. The parentage two white markings, outside post office flat replacement but then a step down kerb into road, please can this be painted different colour to highlight to avoid real injury.

RSS feed of updates to this problem Receive email when updates are left on this problem.


  • Thank you for your report, it will be reviewed by the appropriate team.

    State changed to: In progress

    Posted by Systems Team at 09:55, Thu 17 March 2022

  • I have witnessed in 10 mins one man fall and 4 stumble off the new kerb, I see the problem has been reported before, What emergency actions are you taking. warning signs, changing colour of Kerb,

    Posted anonymously at 14:13, Fri 18 March 2022

  • I sprained my ankle on this on Wednesday. I was forced to the outside and it just looked like a flat pavement before I went over on the small kerb. After all this time and money being spent you would have thought someone would have noticed this and painted the cycle path a different colour highlighting the uneven surface. Luckily no cyclist or electric bike was using the cycle path. 😡

    Posted anonymously at 15:13, Fri 18 March 2022

  • We've looked into this report and are investigating the issue.
    We will update this report once we decide what action to take.

    State changed to: Investigating

    Posted by Systems Team at 15:50, Fri 18 March 2022

  • Thank you for your enquiry. The project team have confirmed that the new designed layout is compliant with the specification for highway works and we will not be making any further alterations.

    State changed to: No further action

    Posted by Bath and North East Somerset Council at 15:57, Fri 18 March 2022

  • I witnessed two people fall headlong over the new kerb in Keysham High Street this morning. It is so dangerous and must be fixed before someone is seriously injured

    State changed to: Investigating

    Posted anonymously at 15:57, Fri 18 March 2022

  • Are the project team working from home then because if they looked they would see the problem ? Compliant or not it is dangerous. Ticking boxes will not prevent accidents from happening.

    Posted anonymously at 16:18, Fri 18 March 2022

  • I walked along High Street this afternoon and saw 3 people trip and fall - all in approx 30 age range. One woman fell heavily near Methodist church, cut her hand and could not stand for a few minutes. Another fell heavily near Post Office and another fell near Churches. Amazed that the "project team" has said it is "compliant" and "we will not be making any further alterations". This is dangerous and needs sorting urgently. Why are there different levels, and why does the design change along the street? In places road and cycle lane both "recessed" and then the "steps down 3 levels". And all totally level in some places. And then the "small island" trip hazard outside the Post Office. Little distinction between white lines and pale stone "trip hazard" kerbs.

    Posted anonymously at 21:07, Fri 18 March 2022

  • Friday morning I fell off of this kerb into the road . I hurt my hand, shoulder and knee. As a 66 year old woman it obviously shook me up. This needs addressing urgently before someone is seriously hurt.

    Posted anonymously at 22:30, Mon 21 March 2022

  • On Sunday (20th March) I fell off the curb opposite to the St Peter’s Hospice shop and twisted my ankle. I just cannot see how these changes to the pavement are compliant. This is a serious problem which needs urgent attention. There is a strong likelihood that more injuries will be sustained leading to serious injuries for some.

    Posted anonymously at 00:32, Tue 22 March 2022

  • I tripped and fell on low kerb near the Post Office on Monday 21st March resulting in 2 broken bones in my shoulder! 6 weeks of recovery plus physio. This is totally unacceptable!

    Posted anonymously at 16:10, Thu 24 March 2022

  • Would like updates

    Posted anonymously at 16:12, Thu 24 March 2022

  • Unbelievable that so many keynsham residents are being injured and the council are taking further action! Wait until the compensation claims come your way…

    Posted anonymously at 23:14, Thu 24 March 2022

  • I tripped on the 24th March on the new pavement next to the new cycle lane opposite Coffee One on Keynsham High Street. Luckily kept my balance.

    Posted anonymously at 07:40, Fri 25 March 2022

  • Thank you for your report(s) which have been sent to the appropriate teams to investigate. This may take some time but we will provide an update here as soon as we can.

    As with any other new public realm, we will be monitoring usage as people get used to the new layout

    Posted by Bath and North East Somerset Council at 16:32, Fri 25 March 2022
    Moderated by Bath and North East Somerset Council at 16:34, Fri 25 March 2022

  • Monitoring usage ? Does that mean you are waiting for the first death ? 😡

    Posted anonymously at 17:16, Fri 25 March 2022

  • Older man fell off kirb and nasty injury to head, unable to stand and fellinto oncoming traffic. Thank goodness people were there to act as a shield to protect him from being hit by cars. Ambulance rang. Why is this not being taken serious. This was outside of potsofficeand coffee one.

    Posted anonymously at 20:51, Sat 26 March 2022

  • My wife feel outside Post Office on the 26th March at 2.30 pm. Swollen knee, bruised ribs for which are still painful to the point that we are still considering having a 'X ray'. I am not sure why the council say we need to get used to it, we have been walking for millions of years. The concept is ludicrous and how much did it cost.

    Posted by Christopher Weston at 16:41, Sat 2 April 2022

  • I came across a poor lady yesterday morning on Friday 1st April who had fallen off the kerb outside of the greengrocer and hit her head quite badly. She had a nasty gash to her head and had hurt her neck. Two members of my family have also misjudged the kerb and fell on two separate occasions.

    Posted anonymously at 22:13, Sat 2 April 2022

  • Yesterday I was walking down Keynsham High Street from outside the post office across the road towards Dorothy House Charity Shop and fell quite badly into the road twisting my ankle and grazing my hand.

    I believe this is because a pedestrian will walk down a kerb onto the cycle track, then there is another kerb onto the road in order to cross which is not an obvious kerb and is also slanted.

    Luckily the cars coming down the high street were quite far away from me, but I could have been hit by one had the timing been different.

    I am an able bodied 35 year old woman, it seems a serious accident is waiting to happen with someone perhaps more elderly.

    My suggestion is either amend the second kerb so it is flat, or paint a brightly coloured line on it to bring pedestrians attention to it.

    Posted by Samantha Tarring at 10:00, Sun 3 April 2022

  • Danger! Please watch out for a combination of incompetent, unobservant (or are they compo claimers?) residents in Keynsham unable to look where they're going and those determined to moan about everything & anything to compensate for their empty lives.

    Posted anonymously at 15:42, Sun 3 April 2022

  • Hi

    I too have caused injury to my back from stepping down and not realising the dropping of the kerb from the cycle lane to the road.

    Posted anonymously at 16:53, Sun 3 April 2022

  • “ Danger! Please watch out for a combination of incompetent, unobservant (or are they compo claimers?) residents in Keynsham unable to look where they're going and those determined to moan about everything & anything to compensate for their empty lives.” Don’t be an ass we are trying to protect others 😡😡

    Posted anonymously at 17:30, Sun 3 April 2022

  • Tripped and fell on new road layout on 18th March 2022. I fractured my elbow, bruised knee and sustained cuts on chin and lip.It was on the road near Methodist Church. Kerbs are similar to the white lines and go from level with road to a gradual slope. I’ve had to take 6 weeks off work and numerous hospital visits. With so many people falling there must be a problem with the layout. Not helpful to be told we are all incompetent. Never fell before.

    Posted anonymously at 18:31, Sun 3 April 2022

  • I’m afraid I also have tripped outside the post office crossing the street to the opposite side. I’m an able bodied 63 year old and was able to regain my balance somehow and didn’t actually fall. This was on the day it was opened. There is some kind of optical illusion, there is a pale coloured kerb and a pale coloured line that look exactly the same. Clearly everyone else is having the same trouble.

    Posted anonymously at 20:30, Sun 3 April 2022

  • I fell off this kerb yesterday and have hurt my back. Please read all of the complaints above and do something about this. My 72 year old father has also fallen here in the last week!

    Posted anonymously at 06:33, Mon 4 April 2022

  • I fell off this kerb yesterday and have hurt my back. Please read all of the complaints above and do something about this. My 72 year old father has also fallen here in the last week!

    Posted anonymously at 06:34, Mon 4 April 2022

  • I tripped over the new kerbs in keynsham last week, fortunately I didnt hurt myself. They are not well designed.

    Posted by Barry Cruse at 15:30, Mon 4 April 2022

  • My mother returned this morning from keynsham high street black and blue , hurt / bruised ankle/ribs and face after falling/ tripping over the kerbstones.

    Posted anonymously at 16:19, Mon 4 April 2022

  • Hi I also tripped on the new designed keynsham high street crossing the road going to Lloyd's chemist. Agree that it is optically very diff8to see the different levels. As I regained my composure I looked back and another person was tripping up the kerb further down. Needs reviewing ti make clearer difference between the levels.

    Posted anonymously at 20:53, Thu 7 April 2022

  • All comments have been fully noted and the information supplied will be passed to the auditors undertaking the Stage 3 Road Safety Audit. In the meantime, as with all new public realm schemes, the Council continues to monitor activity and encourages the public to use one of the three pedestrian crossings to cross the road.

    Posted by Bath and North East Somerset Council at 16:54, Fri 8 April 2022

  • Absolutely scandalous, this is not just happening when crossing the road, the pavement is uneven and dangerous when walking along it without crossing. Just buy some red paint and highlight the uneven surface !!!😡😡

    Posted anonymously at 17:39, Fri 8 April 2022

  • I also tripped on the kerb on Thursday 14 April. No damage done but bit of a scare as I recently had a hip replacement

    Posted anonymously at 17:19, Thu 21 April 2022

  • Tripped on ill thought out curb stone along cycle lane, should be better marked maybe with chequer yellow paint to high light it

    Posted anonymously at 12:38, Wed 27 April 2022

  • Just witnessed a lady smash to the ground outside costa coffee. This is happening too regularly. It’s awful. She took a big fall.

    Posted anonymously at 08:43, Thu 19 May 2022

  • I fell today outside the Coventry Building society crossing the road, there is a small lip to the kerb which was enough to twist my ankle and I grazed my wrist and knee. Something should be done to rectify the different kerb levels before someone is seriously hurt.

    Posted anonymously at 23:47, Thu 26 May 2022

  • My mum has tripped over the cyclist curb which is white the same as the painted line. Her shoes came off she hit her chin and arm on the concrete road and her wrist is blue and her ribs painful to She is badly shaken and embarrassed to. Thankyou to the people who helped her up this happened Thursday 2nd June approx 11am outside churches

    Posted anonymously at 20:53, Tue 7 June 2022

  • My mum has since been to hospital and has broken her wrist and fractured bones in her hand with internal bleeding as well . The hospital said her wrist had totally bent the wrong way and broke. Very badly broken right hand and wrist which may need surgery

    Posted anonymously at 21:45, Tue 14 June 2022

  • Hi I tripped and fell just by Greggs, I was in so much pain I had to go to hospital, I have broken two possibly three ribs , I have a pacemaker and heart conditions (in am 75 male) so the outcome could have been worse,my pain is so bad and I am now on very strong painkillers, This has not only ruined the way I live but also a surprise holiday for my 75th birthday. Urgent action needs to be made to insure the safety of all pedestrians using the high st, Please act NOW. Painfully - Brian

    Posted anonymously at 07:11, Fri 22 July 2022

  • New cycle Lane along Keynsham HighStreet which been resurfaced with red surface is beginning to break up . Noticed holes appearing .

    Posted anonymously at 16:01, Sat 27 August 2022

  • Two weeks ago both my wife and I stumbled crossing the High Street from Boots. We use the High Street at least twice a week so we are well aware of the problems with the kerbs so were amazed that we both stumbled at the same time. I think our eyes were drawn to the recent addition of the red colour to the cycle lane, we forgot about the kerb discrepancies and stepped off the pavement subconsciously expecting and preparing for a normal drop but were brought up short by the mere inch or so of drop, causing us to stumble. The fact it was both of us would seem to show a problem.

    Posted by Paul Clements at 15:26, Fri 2 September 2022

  • We have now closed this report. If you disagree with this decision, please raise a new report. Please include your previous reference number and an explanation of why you wish the report to be reopened.

    State changed to: Closed

    Posted by Systems Team at 10:33, Friday 13 January 2023

This report is now closed to updates. You can make a new report in the same location.