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Badly damaged step and unsafe access slip

Reported via mobile in the Pavement damage category anonymously at 21:55, Mon 18 April 2022

Sent to Bath and North East Somerset Council less than a minute later. Council ref: 3466447.

I reported this issue two weeks ago ref 3429951. So far no one has even come to inspect it. I have now included photos. Please note that my elderly father lives here, one of my neighbours is in a wheelchair and the other has poor mobility, relying on walking aids. My husband has already turned his ankle using the steps.

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  • Thank you for this report. We will review the details and carry out an inspection of the site if required.

    9 out of 10 Pavement Damage reports are updated within 10 working days once we decide what action to take. To find out what we do and why it might take longer, please visit fmsroads06

    If you have more information about the issue you can add an update to this report.

    State changed to: In progress

    Posted by Systems Team at 21:55, Mon 18 April 2022

  • Bath & North East Somerset Council are not responsible for the step at this location. This area is Curo owned and therefore their responsibility. We have advised them of this report and they have confirmed they will be inspecting the steps and will carry out any necessary repairs required. If you have any further queries or concerns please contact Curo directly by e-mailing

    State changed to: not the council's responsibility

    Posted by Bath and North East Somerset Council at 09:26, Tue 19 April 2022

  • We've looked into this report and are investigating the issue.
    We will update this report once we decide what action to take.

    State changed to: Investigating

    Posted by Systems Team at 09:27, Tue 19 April 2022

  • We have now closed this report. If you disagree with this decision, please raise a new report. Please include your previous reference number and an explanation of why you wish the report to be reopened.

    State changed to: Closed

    Posted by Systems Team at 10:33, Friday 13 January 2023

This report is now closed to updates. You can make a new report in the same location.