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I fell off the pavement into the cycle track outside the Post Office and opposite Coffee One on Keynsham High Street. I sustained injuries to my face and am left with cuts and bruises, a sore rib and very painful knee.

Reported via desktop in the Dangerous road surface (including ice, mud, spillage or debris) category anonymously at 11:03, Mon 23 October 2023

Sent to Bath and North East Somerset Council less than a minute later. Council ref: 5127122.

I believe the problem to be cause by an optical illusion created by the relationship between the cycle track and the pavement: out of the corner of your eye it looks like a flat surface but it isn't, causing one to lose one's balance. I was very lucky to be helped up and looked after by passersby, who also told me that this is a regular occurrence on the High Street.

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  • Thank you for your report, it will be reviewed by the appropriate team.

    State changed to: In progress

    Posted by Systems Team at 11:03, Mon 23 October 2023

  • We've looked into this report and are investigating the issue.
    We will update this report once we decide what action to take.

    State changed to: Investigating

    Posted by Systems Team at 14:55, Thursday 18 January 2024

  • Thank you for bringing this matter to our attention. A design review and Stage 4 Road Safety Audit has been undertaken. The Audit will be published on our website once the report is complete.

    State changed to: Closed

    Posted by Bath and North East Somerset Council at 14:55, Thursday 18 January 2024

This report is now closed to updates from the public. You can make a new report in the same location.