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I was crossing the road on Keynsham High Street and looking left for oncoming traffic. I didn't notice the 'half curb' between the slim edge of the cycle track and the road surface. The back half of my foot was on the curb, my toes bent backwards as they went down onto the road surface. This caused me to fall headlong into the road. I landed on my left knee, left hand and right elbow and rolled over in middle of the road. My left kneecap is now swollen and bleeding, my left big toe joint is painful and my elbow just sore.

Reported via desktop in the Dangerous road surface (including ice, mud, spillage or debris) category anonymously at 15:54, Mon 23 October 2023

Sent to Bath and North East Somerset Council less than a minute later. Council ref: 5128899.

This was caused by the misplaced 'half curb'. This doesn't register when crossing a road because you're looking out for oncoming traffic. Cycle tracks are normally part of the actual road or part of the actual pavement - they don't generally have an unexpected, completely separate level. I reiterate, people are looking for oncoming cars when crossing a road and not generally at their feet. I know this issue has been present on Keynsham High Street for at least 6 months, possibly longer. I told the assistant in Boots and she said someone else had fallen earlier in the day as well so I believe there have been far more falls than reported because many, like me, have not needed hospitalisation or immediate medical treatment.

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  • Thank you for your report, it will be reviewed by the appropriate team.

    State changed to: In progress

    Posted by Systems Team at 15:54, Mon 23 October 2023

  • This update is just to note that the injury sustained was more than superficial. Because I had continued pain I was referred to a physio. It seems the fall has damaged one of the ligaments in my knee. I'm hoping it will repair in time.

    Posted anonymously at 18:20, Thu 9 November 2023

  • We've looked into this report and are investigating the issue.
    We will update this report once we decide what action to take.

    State changed to: Investigating

    Posted by Systems Team at 14:56, Thursday 18 January 2024

  • Thank you for bringing this matter to our attention. A design review and Stage 4 Road Safety Audit has been undertaken. The Audit will be published on our website once the report is complete.

    State changed to: Closed

    Posted by Bath and North East Somerset Council at 14:56, Thursday 18 January 2024

This report is now closed to updates. You can make a new report in the same location.