Investigating
Street lights 005 not working upper east hayes,
Sent to Bath and North East Somerset Council less than a minute later. Council ref: 6657774.
Moderated by Bath and North East Somerset Council at 09:44, Tue 26 November 2024
Despite making a previous report, to which you replied with 'We understand that repairs are now complete and the light should be working as normal. This report is now closed but if there are further issues then please log a new report. re: light 5 to 8'...the issue has NOT BEEN FIXED and remains a real danger to people using the street at night, vehicles and properties. Please attend to it ASAP. Thank you.
Updates
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Thank you for your report. We are investigating this issue and will keep your report updated throughout the process.
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Further to above we confirm that the two lights not working, numbered 5 and 7 are affected by an underground cable fault. We are in the progress of investigating this and arranging a repair.
We are sorry for inconvenience caused and aim to resolve this issue as soon as possible.
We shall add further information here when known.
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Three new lights were installed along the upper part of Upper East Hayes a few weeks ago. Right from the beginning only one has ever worked. The one nearest our house is not working and compared to before these new lights were installed, and particularly since the clocks went back, it is too easy to miss your footing on the pavement.and slip. Please mend these as a matter of urgency. Why were they not checked before the installers left?
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Further to above, we have been checking with our street works team who confirm there was a utility company working in the area soon after our contractors installed the columns.
Their works have likely damaged the cables supplying our lights and our contractors are investigating this and will carry out repairs.
We appreciate your patience and understanding as we work to resolve this issue
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Further to above, we can confirm that light 5 is now the only light not working and our contractors are investigating this further.
We shall add further comments here when known.
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Our contractors confirm excavations are needed to find and repair the fault to light 005. They confirm they will arrange for this work to take place as soon as possible
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We confirm our contractors have planned to attend this Thursday the 19th.
We trust the light will be working as normal soon.
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The street light outside 34 Upper East Hayes, BA1 6LP is not working. It was not working previously, and was mended. It has now not been working again for the last few weeks. It is very dark on this part of the street at night. In addition the light further down the street is obscured from this part of the street by a large evergreen tree.
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These lights are still not fixed and the make the road unsafe and dangerous at night for both pedestrians and drivers. This is just an accident waiting to happen. Please advise asap when they will be repaired.
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