Unsatisfactory response and “resolution” to report 9474708

Updates

• Thank you for your report. We will review the details you submitted and will inspect the site if necessary.
  
  We respond to 9 out of 10 reports of potholes and road surface issues within 10 working days, once we have decided on the best course of action. You can visit our website to find out what we do and why in some cases it can take longer than you might expect. https://beta.bathnes.gov.uk/ how-we-deal-problems-road-network

  You can support our investigation by providing as much detail as possible. If you can provide any extra information, please add an update to this report.

  State changed to: In progress

  Posted by Systems Team at 12:42, Tuesday 19 May 2026

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  Examples of degraded road surface at this location ~ School Lane BS39 6UB

  Posted anonymously at 16:58, Tuesday 19 May 2026

• Thank you for your enquiry.

  Following an inspection of the highway, our highways inspector has closed report 9474708. The defect was assessed as not meeting our current intervention criteria, which require a sharp edged depression (pothole) of at least 40mm in depth and extending more than 300mm in any one direction. The location will continue to be monitored as part of our routine highway inspections. I

  State changed to: Closed

  Posted by Bath and North East Somerset Council at 08:06, Wednesday 20 May 2026

• We've looked into this report and are investigating the issue.
  We will update this report once we decide what action to take.

  State changed to: Investigating

  Posted by Systems Team at 08:07, Wednesday 20 May 2026